Dear Cheshi It's not every day one listlessly wonders into a budget haircut franchise counting on little more than a couple of inches of limp hair gathering on the floor, a routine chat with the staff as forgettable as the tunes from the sound system, perhaps the vague relief that one's dead ends got finally cut off and INSTEAD receives a thoughtfully and expertly executed haircut, knowledgeable analysis and advice for one's deteriorating hair condition, and who above all engages in a REAL dialog with a vibrantly upbeat and empathic woman whose personal radiance leaves a human impression more memorable than any sucessful haircut ever could. You certainly made my day and I just wanted to properly thank you. B Lowell